NZPPCC - The NZ Primera & Pulsar Car Club

General Forums => General Car Discussion => Topic started by: gtircrazy on 02 February, 2010, 09:44:10 PM

Title: Bad DSR Turbo Experience
Post by: gtircrazy on 02 February, 2010, 09:44:10 PM
Hi All.
 
I have recently been restoring one of our gtirs that we have. It has been sitting next to the house since 2007. My partner bought the car over 7 years ago with 70km on the clock. It now has 163km on the clock.
 
The engine was poked so i pulled that out and put in a new one imported from Japan. 180psi compression on all 4 Sweet!!.
 
Later found the head was alittle on the rooted side. So re-shim and found some second had cams. (Re-Shimming a gtir head one mission i never want to but probably will have to do again note: barry from mount smart mechanical helped me on this one. In fact did most of the work Good to have some one around who has done this job over a hundred times if you need your head re-shimming i highly recommend him)
 
Replaced power steer pump after that started leaking like a sive. The front main seal. The t28 Turbo rear seals had gone.
 
I bought a DSR turbo DSR380 I think they are called. Was told it would support 20psi at 270kw. After fitting it (they don�t bolt straight up as claimed small modification must be made) I went to tune it with my mate Paul. After throwing in some extra gas and taking out some timing in the map we started raising the boost pressure.. To find it would not spool above 14psi and power dropped of the the turbo ran out of puff at 5500rpm.. Not happy. Tried everything even pulled the wastegate actuator hose off. Still 14ps with a drop back to 10psi. It maybe the wastegate actuator spring being to soft and s**t, or the turbo is really really badly designed.
 
But when i got in contact with the owner of DSR he was not interest at all. Tried blaming the problems on the car and the tune..I explained to him that i had worked on more than enough gtirs over the years and know them like the back of my hand. And that i had people helping that are very experienced machanics.Along with a very good tuner. I also invited him to come and take a look for him self and i was more than happy to take him for a ride so he could see how badly his turbo was performing. He was not interested. Apparently not his problem the turbo does not perform.. Even though there is a one year warranty??  Not a happy customer.
 
I highly recommend you do not buy one of these turbos in my opinion they are cheap Chinese rubbish and everyone should stay well clear of this business. I thought i would give these turbos ago as abit of a trial and error and came out with the conclusion i thought i may come to.
 
Readers be warned. There one year claim of warranty means nothing.
 
Buy Genuine Buy Garrett.
 
Thank you. 

(p.s Joe I have your shims i will text you so i can drop them off)
Title: Re: DSR Turbo Experiance
Post by: scribble on 03 February, 2010, 12:09:38 AM
Thanks for your insights into these.  I'd started a thread in the members section asking about these turbos as I was looking at getting one, so it's good to have 1st hand experience (rather than my brothers mates brother... etc).
I guess paying double for a proven design is better piece of mind.  Injesting a compressor wheel or nut will do more damage than the extra $500 it costs for a genuine Garrett.
Title: Re: DSR Turbo Experiance
Post by: grim_reaper on 03 February, 2010, 06:06:25 PM
When the vanes on my old turbo started rubbing against the housing i looked at these turbos. The seem to good/cheap to be true. Luckily thru a friend of a friend at diesel distributors i got a brand new garrett s15 t25 for $1100.
Title: Re: DSR Turbo Experiance
Post by: more_fasterer on 03 February, 2010, 09:41:31 PM
Thanks for sharing Geoff!  Shame about the money wasted though :-\
Title: Re: DSR Turbo Experiance
Post by: gtircrazy on 07 February, 2010, 05:43:39 PM
No Problem.

If anyone is ever asking about DSR Turbos keep this example in the back of your mind. Would seriously avoid buying one of these turbos.

Geoff.
Title: Re: Bad DSR Turbo Experiance
Post by: JoeGT on 07 February, 2010, 06:57:30 PM

Shame to hear it happened Geoff but my experiences with cheap turbos have been the same. Did about 3000km on a cheap T3/T4 trubo off TradeMe before I threw a rocker (and decided to check the turbo out at the same time). Both seals had pretty much disintegrated. I then went with a genuine Garrett GT3071R and never had issues.

Some part you can get away with a cheap version but high wear/precision parts I would ALWAYS suggest paying more to start off with rather than having them fail and paying more to get the issues that come with that resolved.
Title: Re: Bad DSR Turbo Experiance
Post by: 2RETTS on 10 February, 2010, 09:52:03 PM
Jeebs guys, don't just lie down & take it when this crap happens, you have rights under law.

http://www.consumeraffairs.govt.nz/consumerinfo/cga/faultygoods.html

It has to be fit for purpose & match description, here's what to do:

http://www.consumeraffairs.govt.nz/consumerinfo/complaining.html

Dodgy sellers expect you to go away but when you go at it like a pitbull it puts the shits up them.
Title: Re: Bad DSR Turbo Experiance
Post by: boostnp11 on 11 February, 2010, 08:55:02 PM
theres a guy down in dunedin called APET racing he sells this sorta crap Chinese stuff my mate brought a turbo oh him 4 an Rb20det laurel and the something wasn't right in the turbo core because you could move the shaft backwards and forwards and both compresser and turbine wheels were rubbing on the housings and the shaft wasn't broken and he did the same had a 1 year warranty and he didn't want to know about it he said it was "installer error"
Title: Re: Bad DSR Turbo Experiance
Post by: scribble on 12 February, 2010, 08:46:15 AM
I guess that's the thing with Garrett, Holset etc.  You know it's not going to be the product that has a problem (99% of the time) so if something does happen and it breaks, it probably is because you did something wrong so you chalk it up to an expensive learning experience and don't do it again.  With the cheap turbos it's impossible to tell who's fault it is because the consistant quality isn't there.

I don't see how a turbo would have bearing failure after a very short use even if it wasn't primed properly.  Seized yes, but sloppy bearings?

Considering all the cheap turbo options won't honor the warranty unless done by a professional, you might as well spend what you'd pay in labour to get it installed on a better quality turbo and do it yourself ;)
Title: Re: Bad DSR Turbo Experiance
Post by: base on 13 February, 2010, 10:47:00 PM
theres a guy down in dunedin called APET racing he sells this sorta crap Chinese stuff my mate brought a turbo oh him 4 an Rb20det laurel and the something wasn't right in the turbo core because you could move the shaft backwards and forwards and both compresser and turbine wheels were rubbing on the housings and the shaft wasn't broken and he did the same had a 1 year warranty and he didn't want to know about it he said it was "installer error"



thats why no one in town goes there any more that and he cant tune very well i looked into it last year
Title: Re: Bad DSR Turbo Experiance
Post by: crackerjack on 14 February, 2010, 09:23:57 AM
I then went with a genuine Garrett GT3071R and never had issues.

I hope not  :D

Im pretty sure with these turbos, the garret parts fit inside them.... so a cheap turbo could be rebuilt to being a good turbo with garrett internals.... and I have also heard stories of people buying them, sending them to a rebuilder and having everything balanced and checked... often it is found nuts and bolts are loose and things are way out of balance... once this is done they seem to run ok...

But remember... you get what you pay for...

Good to hear Geoff that her engine didn't get munched by parts falling off the turbo as it imploded....

Paul
Title: Re: Bad DSR Turbo Experiance
Post by: boostnp11 on 14 February, 2010, 10:55:07 PM
thats why no one in town goes there any more that and he cant tune very well i looked into it last year

Haha yep thats why i told ya to look some were else to get it tuned lol my mates took his rb20de+t cef in there to get tuned a while back and i blew up had detination on most pistons there a bunch of F!@Kwits lol and all there parts are shit aswell only good thing is he has a 4wd dyno
Title: Re: Bad DSR Turbo Experiance
Post by: gtircrazy on 20 February, 2010, 12:30:57 PM
Thanks for the links Clint.

I have now purchased a GT2876R (GT25/40) so that will be going on before the next night wars with an exturnal wastegate. Plus managed to get hold of a full brake upgrade as well. Dont have much to do on it now before it will be hitting the track.

Also raced it last night at night wars with the under preforming turbo did a 13.9 super gay.

Title: Re: Bad DSR Turbo Experiance
Post by: P10racer on 20 February, 2010, 02:45:47 PM
thats why no one in town goes there any more that and he cant tune very well i looked into it last year

Haha yep thats why i told ya to look some were else to get it tuned lol my mates took his rb20de+t cef in there to get tuned a while back and i blew up had detination on most pistons there a bunch of F!@Kwits lol and all there parts are shit aswell only good thing is he has a 4wd dyno
Interesting you say that as i know Nic and he's a top guy who has tuned a few mates cars with good results, as well as supplying parts to both me and friends without any issues with parts quality, yes you get what you pay for but if it had been a faulty component im sure he would have replaced it, his supplier would honour the waranty too.....As a mechanic having dealt with a lot of race cars over the years and  diognosed several faults regarding potential tuner issues it normally turns out to ne a driver / installer issue that has started the problem, every ones very quick to point fingers at tuners without any hard facts as to why!

Better be careful about your comments because it bordering on slander.     
Title: Re: Bad DSR Turbo Experiance
Post by: base on 20 February, 2010, 11:08:05 PM
Interesting you say that as i know Nic and he's a top guy who has tuned a few mates cars with good results, as well as supplying parts to both me and friends without any issues with parts quality, yes you get what you pay for but if it had been a faulty component im sure he would have replaced it, his supplier would honour the waranty too.....As a mechanic having dealt with a lot of race cars over the years and  diognosed several faults regarding potential tuner issues it normally turns out to ne a driver / installer issue that has started the problem, every ones very quick to point fingers at tuners without any hard facts as to why!

Better be careful about your comments because it bordering on slander.     

well ask almost anyone in dunedin about apet and you will get the same answer i take my cars to chch rather pay the extra to get the car right if you were at the local drags down here end of last year start of this year  most of the car were ture by apet all misfireing and soforth frfom what i gess his mates cars go out mint but cash jobs anit done well to get more business
Title: Re: Bad DSR Turbo Experiance
Post by: boostnp11 on 20 February, 2010, 11:36:23 PM
Interesting you say that as i know Nic and he's a top guy who has tuned a few mates cars with good results, as well as supplying parts to both me and friends without any issues with parts quality, yes you get what you pay for but if it had been a faulty component im sure he would have replaced it, his supplier would honour the waranty too.....As a mechanic having dealt with a lot of race cars over the years and  diognosed several faults regarding potential tuner issues it normally turns out to ne a driver / installer issue that has started the problem, every ones very quick to point fingers at tuners without any hard facts as to why!

Better be careful about your comments because it bordering on slander.     

well ask almost anyone in dunedin about apet and you will get the same answer i take my cars to chch rather pay the extra to get the car right if you were at the local drags down here end of last year start of this year  most of the car were ture by apet all misfireing and soforth frfom what i gess his mates cars go out mint but cash jobs anit done well to get more business


i second what base says hes a nice enough guy but i personly think he isnt a good tuner my mates car got tuned by him and when it blew up he confronted nic as to why it blew uap and he said that the tune was alright but explain to me how it blew up from detination the car was put on a dyno with a gas analyser and it was running 14 points to rich at idle now any tuner would have that number far down his chips thet he uses its a universal chip for what motor is used and not properly tuned to the motor and car
Title: g1
Post by: dsrturbo on 18 April, 2011, 04:33:04 PM
g1
Title: Re: Bad DSR Turbo Experiance
Post by: more_fasterer on 18 April, 2011, 05:46:56 PM
Dear Dayne,

I felt that it was most appropriate if your post was merged into this thread.  It is also pertinent to quote the email that you previously sent me, regarding this thread:

Quote
Hello Kieran,
 
I have a problem when searching the name dsrturbo in google. Each time our name is searched, a post comes up from a member that purchased a Turbo from us years a go. he fell out with us, posting the  same exact post on over half a dozen forums.
 
I want to know if I could sponsor your forum and a mount of money. Would you remove it from your forum for us? This would help us a lot
 
Thank you,
 
Dayne Johnston
 
 
Cheers
 
www.dsrturbo.com
 

I chose not to reply to your email, but here and now is the most appropriate place & time to respond.  You clearly sold Geoff (gtircrazy) a product that was not fit for the intended purpose - it was less efficient than the OEM T28 that it replaced.  You then asked me to silence the objective, neutral feedback that Geoff chose to post here, offering a cash bribe in exchange for this censorship.

With Kiwicon, you now have another customer who has a defective product, but you have no intention of correcting that defect, do you?  It is clear to many of us that you choose not to take in constructive criticism from your customers, and use it to create a better product - but you instead choose to try to shut this criticism down.  That is a recipe for a doomed business.


Regards

Kieran
Title: Re: Bad DSR Turbo Experiance
Post by: u13turbo on 18 April, 2011, 10:02:54 PM
Im not sure of the quality of these turbos, they sure saound good(As most thing people are trying to sell do) but what i do know is people of OffRoadExpress forums have had real good things to say about DSR turbos when fitting to safari's etc.  But I think if he is selling turbos that arnt working as they should, the customer should get a refund.
Title: Re: Bad DSR Turbo Experiance
Post by: AgrAde on 19 April, 2011, 12:32:50 AM
I can offer advice on the consumer guarantees act, the fair trading act, the disputes tribunal and the commerce commission if anyone needs it. I've just spent the last couple months up to my ears in legislation and phone calls dealing with an issue between Dick Smith and myself.
Title: Re: Bad Kiwicon Experiance
Post by: dsrturbo on 19 April, 2011, 12:54:37 PM

ARP Bolts:

http://www.dsrturbo.com/arp/
Nissan GTiR SR20DET 12mm Head Stud Kit with 12 Point Nuts
http://www.dsrturbo.com/arp/head-studs/nissan-sr20-gtir-arp-head-studs.html

Fuel Pumps - Walbro, Bosch, Weldon
http://www.dsrturbo.com/walbro-fuel-pumps_bosch-fuel-pump_bosch-044/

Injector Dynamic's Fuel Injectors  ( $169 Each - 5% OFF!! )
http://www.dsrturbo.com/id-fuel-injectors/

Tomei Fuel Regulators and adapters ( Only $193.70 Each!! - 5%OFF = $184 includn!! )
http://www.dsrturbo.com/fuel-regulator/












Title: Re: Bad DSR Turbo Experiance
Post by: Rabbit on 19 April, 2011, 02:01:32 PM
Your trying to advertise on our website after bagging us?????

Come on........also please check your english spelling before hitting post so it makes it easier to read.


sigh..............
Title: Re: Bad DSR Turbo Experiance
Post by: kiwicon on 19 April, 2011, 02:30:29 PM
It does not matter if I am an administrator, forem member, or someone having a look on this site..

I was waiting for you to post in here.. funny you didnt write the three comments prior to what you quoted, like it sounds like water is dripping into the turbo like water into a hot frying pan.. but the car is off when it crackles, so no water is going thru it, so must be a defective turbo from day 1, to which you basicly replied 'oh well, s**t happens', then deleted all my comments and blacklisted me.. well atleast 1 good thing came out of it... GT28RS for 1600 delivered, sweet. http://www.trademe.co.nz/Browse/Listing.aspx?id=368703135

oh and keep replying in here, helps to keep it at the top of google search engine (https://primeracarclub.co.nz/forum/proxy.php?request=http%3A%2F%2Fwww.trademe.co.nz%2FImages%2FCommunity%2FMessageBoard%2FSmilies%2F54.gif&hash=b778a7162e2f08eaddececeb915b0cda)
Title: Re: Bad DSR Turbo Experiance
Post by: NARacer on 19 April, 2011, 02:32:21 PM
Quote
Maybe a different intercooler of(sic) silicone joiner or exhaust. just the smallest difference

Having a fucking laugh mate?
Title: Re: Bad DSR Turbo Experiance
Post by: kiwicon on 19 April, 2011, 02:37:55 PM
I new I should have got the red silicon joiners.. dammit
Title: Re: Bad DSR Turbo Experiance
Post by: chiccruiser on 19 April, 2011, 03:00:33 PM
You come on here and bag our admins and our forums when you cant even support your product or look after your clients?

Geoff came on here and gave an accurate account of what happened to him when he used your product and then the way you treated him once he started having issues, you made yourself look bad - not his posts.

To say he made up user names on lots of forums just to say something bad about you is ridiculous. Many members on her are part of many clubs and will often repost things on lots of forums; good or bad.

Your continued posts are just making yourself look even worse, even if your product is now better or does go well on other vehicles none of us care, your lack of customer service and the way you talk to people makes yourself and your company look stupid and no one wants to deal with people who act in this way.

We as a committee decided not to remove this thread and we stand by this; your cash bribes dont sway us one bit and the more you reply to this thread the more it puts it out there.
Title: Re: Bad DSR Turbo Experiance
Post by: gundamx on 20 April, 2011, 02:29:34 AM
just to let everyone know DSR don't have a very good reputation on http://nissansilvia.co.nz/ either...

and here's a statement made by Dimaat about his experience with DSR turbos...

"Sheep follow, not protect FYI. Likewise, I really don't care what you say about me, on various occasions you have displayed your PR skills (or lack of) so I'm not worried. Like I have said before, I wouldn't be advising people to look into other options had I not had a bad experience with the DSR turbos. I would have liked to have known why both my DSR turbos failed within 6 months (one at around 5 and one at 3 months). I was running 12psi at the most as it was on a +t engine hence I couldn't have been running more. But the fact of the matter was that both the turbos failed in the same way. They had both blown rear seals, both had f**ked bearings and both had the compressor wheel running on the front housing. Water cooling was used. This happened back in the time of when you were claiming that you have had ZERO failed turbos. The other thing I found interesting in my experience is that I actually lost 25hp from going from a t28 to a (bigger!!) 380 whilst keeping the same 12psi boost level."
Title: Re: Bad DSR Turbo Experiance
Post by: more_fasterer on 20 April, 2011, 08:57:09 AM
Yet to threaten us with exactly what you have done here Shame on you. You would not be role model to myself or many others on your Trademe account or your fellow NZ primera Club with this kind of action.

A website admin doesn't need to be a role model, however a business selling goods to the public does need to meet its obligations under law with regards to those sales.


And the guy that created this post years a year or to go....... Like previously mentioned. This guy made this exact same post on every single forum he could find online by creating a new user name and creating the exact same post.

The "creating a new user name on every single forum he could find online" is incorrect.  This person is well known and respected amongst our Auckland club members, as is the tuner who tuned his car.  Both have been deeply involved in the car scene for many years, including the online community.  If you've got a valid, important message to spread, why not?


All because he bought a dsr380 Turbocharger and did not get 270 odd kw out his gtir  ( Like I claimed in my listings it could produce ) .
The 270 KW + was made by user name Chevelle or dimaat from the fantastic forum http://nissansilvia.co.nz/ He had all supporting mods.

Why did you claim it if it couldn't be achieved?  Show us the dyno chart to prove us wrong - including the correction factor.  This is difficult to believe as the DSR380 has been found to not produce over 15psi, even with the wastegate line disconnected.  The quote from Dimaat on NissanSilvia.co.nz above supports that.
[/quote]


Also may I add. Rolling road dynos and Dyna Packs read totally different. Not to mention if you have two identical engines, same turbos. Maybe a different intercooler of silicone joiner is not sealing or exhaust. Just the smallest difference  ( ignition timing / tuner ) to the other engine. They can read a huge difference on the dyno machine to another.

They can differ, but not by a "huge" amount as you claim.  Take the ST HiTec Dynapack and the Torque Performance rolling road - the TP dyno reads 8% less than ST's.  There are dynos up north and in the Waikato region that do tend to read much higher, producing a false power reading.


Also while I am at it. We here at dsrturbo have a 5% OFF offer for a lot of our K&N Filters, fuel pumps, tomei regs etc and arp bolts. Valid through to the 15th April 2011. It's not a lot but it does help :)

ARP Bolts:

http://www.dsrturbo.com/arp/
Nissan GTiR SR20DET 12mm Head Stud Kit with 12 Point Nuts
http://www.dsrturbo.com/arp/head-studs/nissan-sr20-gtir-arp-head-studs.html

Fuel Pumps - Walbro, Bosch, Weldon
http://www.dsrturbo.com/walbro-fuel-pumps_bosch-fuel-pump_bosch-044/

Injector Dynamic's Fuel Injectors  ( $169 Each - 5% OFF!! )
http://www.dsrturbo.com/id-fuel-injectors/

Tomei Fuel Regulators and adaptors ( Only $193.70 Each!! - 5%OFF = $184 includn!! )
http://www.dsrturbo.com/fuel-regulator/

I hope that this may take some of the disappointment out of the very few of you regarding our Company DSRTURBO NZ LTD

We wish you all the best

This bit has to be a joke...
Title: Re: Bad Kiwicon Experiance
Post by: gtircrazy on 20 April, 2011, 05:02:58 PM
And yet kiwicon is the site admin for NZ Primera.

Your feed back reinforces us that you are not such a nice guy http://www.trademe.co.nz/Members/Feedback.aspx?member=123017 to deal with recently.

I found that out for myself when you started asking my people and I about turbo a turbo on our dsrturbo trademe account http://www.trademe.co.nz/Members/Listings.aspx?member=2956914

Just a quick search for Trademe nissan / dsr 380
http://www.trademe.co.nz/Browse/CategoryAttributeSearchResults.aspx?search=1&mcat=0001-0268-&sidebar=0&5=&14=&18=0&18=0&24=0&24=0&searchregion=100&15=dsr%20380&searchbar=1&generalSearch_keypresses=7&generalSearch_suggested=0


Yet to threaten us with exactly what you have done here Shame on you. You would not be role model to myself or many others on your Trademe account or your fellow NZ primera Club with this kind of action.

And the guy that created this post years a year or to go....... Like previously mentioned. This guy made this exact same post on every single forum he could find online by creating a new user name and creating the exact same post.
All because he bought a dsr380 Turbocharger and did not get 270 odd kw out his gtir  ( Like I claimed in my listings it could produce ) .
The 270 KW + was made by user name Chevelle or dimaat from the fantastic forum http://nissansilvia.co.nz/ He had all supporting mods.
Also may I add. Rolling road dynos and Dyna Packs read totally different. Not to mention if you have two identical engines, same turbos. Maybe a different intercooler of silicone joiner is not sealing or exhaust. Just the smallest difference  ( ignition timing / tuner ) to the other engine. They can read a huge difference on the dyno machine to another.

Also while I am at it. We here at dsrturbo have a 5% OFF offer for a lot of our K&N Filters, fuel pumps, tomei regs etc and arp bolts. Valid through to the 15th April 2011. It's not a lot but it does help :)

ARP Bolts:

http://www.dsrturbo.com/arp/
Nissan GTiR SR20DET 12mm Head Stud Kit with 12 Point Nuts
http://www.dsrturbo.com/arp/head-studs/nissan-sr20-gtir-arp-head-studs.html

Fuel Pumps - Walbro, Bosch, Weldon
http://www.dsrturbo.com/walbro-fuel-pumps_bosch-fuel-pump_bosch-044/

Injector Dynamic's Fuel Injectors  ( $169 Each - 5% OFF!! )
http://www.dsrturbo.com/id-fuel-injectors/

Tomei Fuel Regulators and adaptors ( Only $193.70 Each!! - 5%OFF = $184 includn!! )
http://www.dsrturbo.com/fuel-regulator/

I hope that this may take some of the disappointment out of the very few of you regarding our Company DSRTURBO NZ LTD

We wish you all the best














Good Afternoon mate!
Good to see some feedback on here. You clearly haven't been reading what i have written  my problem was not the fact the turbo did not make 270kw the issue was it would not hold boost past 10psi... it would raise to 14psi but drop back down.. after pressure testing the whole set up checking for vacuum leaks and diagnosing the car i then contacted you.. you were not interested and blamed it on the person who tuned the car..

That is but history though. In the end i came to the conclusion it was the wastegate actuator. So after very ruffly jamming it partly open the car generated 18psi. So i removed the turbo and took the faulty wastegate actuator off and sold it to my mate who owned a silvia at the time. We fitted it with a genuine tial wastegate and it held 18psi.
 
So in the end the product was faulty. Like i stated from the start i was interested in the DSR  turbo as i had heard positive feedback about them so i thought i would trial it and post my results on the Gti-r forum which i run in New Zealand.

Upon receiving such negative customer service i decided to post it on here as well and maybe one other forum.. So the 12 that i have seen you post in other places makes me laugh.. 

Anyway i wrote the original post as neutral feedback on your product which i had trailed. Its a shame things never worked out and i got one of the faulty units as the feedback could have been a lot different.
 
I hope you have a great evening and by the looks of what you have posted above it looks like you are finally selling some good genuine products. 
 
Kind Regards
Geoff. 
Title: Re: Bad DSR Turbo Experiance
Post by: gtircrazy on 20 April, 2011, 05:09:50 PM
  :D
Title: Re: Bad DSR Turbo Experiance
Post by: chiccruiser on 06 May, 2011, 08:50:58 PM
OK everyone, i am sure some people think it is funny constantly bumping this thread but its not a joke.

Yes someone has acted badly and looks stupid but now you are all starting to look stupid and making the club look stupid.

If you have a complaint or something very valid to ad then fine post away.
Otherwise this thread will be locked and silly not required posts will be removed.

We are all grownups.
Title: Re: Bad DSR Turbo Experiance
Post by: crackerjack on 07 May, 2011, 07:45:04 AM
so the other stuff this guy sells... is it any good? 

Is there anyone on here that has used a DSR turbo on their build and had a good experience with it?  Dont be shy cause of what is said above.   There is that old saying within customer service...

"A customer who gets good service will tell one person, yet a customer who gets bad service will tell 10 people"   

I have been in customer service all my working life, and I work by this rule.  So comeon.... where is someone who has used a DSR Turbo or purchased from DSR's other range of goods and had a good experience?

Paul
Title: Re: Bad Kiwicon Experiance
Post by: Decafe on 07 May, 2011, 08:45:38 AM

Also may I add. Rolling road dynos and Dyna Packs read totally different. Not to mention if you have two identical engines, same turbos. Maybe a different intercooler of silicone joiner is not sealing or exhaust. Just the smallest difference  ( ignition timing / tuner ) to the other engine. They can read a huge difference on the dyno machine to another.


I fitted the Turbo,...there was no problem with that aspect of the job or any other part of it, except the turbo had a fault, and you as a supplier should have backed your product. As we do with the ECU's we import and sell and the mod's we perform on vehicles.
Title: Re: Bad DSR Turbo Experiance
Post by: Moles on 07 May, 2011, 08:49:07 AM
I bought a 4"-3" silicon reducer. They had a black non bling one in stock. Bought on Thursday and got delivered to my work on Friday in time for the weekend :)
Title: Re: Bad DSR Turbo Experiance
Post by: u13turbo on 07 May, 2011, 06:30:42 PM
i bought 2x 3-2" 90 degree bends from them, cheapest on trademe, delivered fast, seemed like good people to deal with to me. and havnt had a problem with the joiners.
Title: Re: Bad DSR Turbo Experiance
Post by: dsrturbo on 13 May, 2011, 06:36:10 PM
g
Title: Re: Bad DSR Turbo Experiance
Post by: NocaBiwik on 13 May, 2011, 06:56:54 PM
Thats probably because you sponsor other forums and when someone has something bad to say they get censored.

Title: Re: Bad DSR Turbo Experiance
Post by: Beanman on 13 May, 2011, 07:25:44 PM
Apart from GTiR Crazy and his spamming of the exact same thread on every forum he could find on the day... Not to many people actually have a problem with myself of DSRTurbo.  I'm glad that there has been at least two people that have had a good experience with us Thanks very much  :)

http://www.dsrturbo.com/
http://facebook.com/dsrturbo
They didn't buy turbo's, they bought silicone joiners. You can't really compare as the ones that Supercheap and Repco sell are just as good :D
Title: g2
Post by: dsrturbo on 13 May, 2011, 08:15:26 PM
g2
Title: Re: Bad DSR Turbo Experiance
Post by: R3SPCT on 13 May, 2011, 09:37:40 PM
Ok, so you want to supply a turbo to the club for "testing"? 

Title: Re: Bad DSR Turbo Experiance
Post by: u13turbo on 13 May, 2011, 10:29:41 PM
Ok, so you want to supply a turbo to the club for "testing"? 



Ill test it on my bluebird happily :)
Title: h
Post by: dsrturbo on 13 May, 2011, 10:43:11 PM
h
Title: k
Post by: dsrturbo on 13 May, 2011, 10:45:54 PM
k
Title: Re: Bad DSR Turbo Experiance
Post by: gtircrazy on 16 May, 2011, 10:04:36 PM
Ok so all said and done..

What was the beef with actually coming down and seeing the car face to face because the end result there was something wrong with the turbo you provided.. I replaced it and the car performed. There was no other part replaced..

I posted my feedback in two places. www.gtir.co.nz which is the club i run (i accept large cash money bribes $590 would just about do it to remove the post  :D   ;D)

And this one as i know a lot of the Auckland members on this forum and thought it only but right to share my experience with them.

I do not have a problem with your company or you as a person.

I personally would never buy anything from you again nor recommend your products until further testing has shown your products have improved and your customer service levels have improved but hey each to there own and if people do have positive experiences with your products great I'm all for that!

But like i said i provided feedback based on my experience with your business which was not fabricated in anyway. You didn't like it, fair call it was bad feedback nobody likes bad feedback.. unfortunately i had a bad experience and with that came my bad feedback.

I intended to do a write up on my experience with the DSR turbos regardless of it being good or bad as i think a reliable cheap turbo that everyone can afford in the market place is a great idea so i decided to give it ago. I could have just as easly bought a Garrett as people on here will tell you my cars have no expense spared on them.

For me customer service is a huge part of a sale. I will admit the turbo arrived very promptly after payment i was impressed. The fitment was harder than orginally i had been told on a Gti-r requiring a few mods to make it work but nothing to crazy, but still not a bolt up and drive as described. I was even happy with the 9psi we started to run on it. But as soon as we ramped up the boost it would go to 14psi and drop back down to 10psi and power would flatern and drop past 5,500rpm.. which was just crap!

On replacing the turbo with a Garrett all these issues went away and the car performed as it should have.

Like i said above i have no problem with you or your company to be honest i don't even care about my wasted $580 or what ever i paid for it. I did what i intended on doing which was a self experienced trial on your product with a review at the end.

If you have an issue with my review i am sorry but whilst flicking my customer complaint off you probably did not realise it would end up at the top of the google search list when DSR turbos was typed in. (neather did I).

I know with modified cars there are many diffrent factors that can cause issues. But the car your turbo was on wasn't a back yard project.. it was being worked on by highly experienced professionals. maybe in the future you will take customer complaints alittle more seriously.

Anyway have a great evening and in no way have a meant to offend you. Maybe one day I'll buy a Bosch pump from you :D ::)

Geoff.

Title: Re: Bad DSR Turbo Experiance
Post by: gtircrazy on 16 May, 2011, 10:34:11 PM
As one of the top listed sites under "DSR turbos" when typed into google. I have removed this same topic from www.gtir.co.nz as it has been inactive for well over a year. I have done this as i cannot now say weather DSR turbos designs have changed or his customer service has improved?

The business practice that was taken to remove this topic i do not agree with. I would have perfured if the owner of DSR had contacted me and apologised for his poor representation of his business and that he would appreciate it if i removed my post on the forum as it is having negative marketing impact on his product.

A small messure of compensation would have been nice as well instead of offering a bribing to this club...

I would like the moderators to give DSR a chance to redeem or not redeem him self in a post to this and then the topic to be locked if anyone has any other negative or positive experiences with DSR these can be listed in a individual topic created by them selves.

Kieran i will trust you will honor my wishes.

Thank you
Geoff

Title: l
Post by: dsrturbo on 17 May, 2011, 09:38:54 AM
l
Title: Re: Bad DSR Turbo Experiance
Post by: gtircrazy on 17 May, 2011, 04:21:20 PM
I am very disappointed with your immature response, I thought as a business owner you would have more intelligent's.

What you have written is irrelevant immature and childish it proves nothing nor creates a single relevent point in your defence.

Feel free to write what you like as you clearly have taken things personally. I have written a review.. how can you say i don't like you when we have never met nor even had a heated phone conversation. Once it was concluded you couldn't care if your product was faulty or not i decided not to contact you again. Instead just to pass on my bad experience with you and your business.

In the end you are in the wrong, you have supplied me with a faulty product. To try and make me look bad for your mistake only makes you look worse.

This will be my last reply to this. As i have moved on, it was along time ago the money lost was minimal to me. And i got to write a review which has clearly upset you and possibly put a few potential customers off buying your product.  :)

A review is a review you provided a bad service and equally had a bad review written based on that. Get over it mate.

Kind Regards
Geoff


 


Title: Re: Bad DSR Turbo Experiance
Post by: more_fasterer on 17 May, 2011, 05:12:25 PM
The committee position is that we won't lock this thread, as it should continue to be a place for people to provide their feedback on DSR's products (good or bad); any posts which are abusive or otherwise breach our forum rules will however be removed.
Title: Re: Bad DSR Turbo Experiance
Post by: gtircrazy on 17 May, 2011, 05:29:41 PM
Oh well as long as anything out of control is removed i am happy.  ;D
Title: m
Post by: dsrturbo on 17 May, 2011, 10:17:20 PM
m
Title: Re: Bad DSR Turbo Experiance
Post by: P10racer on 17 May, 2011, 10:24:47 PM
Wow dude, been sitting back watching this go on and on, you really are a dick, im surprised you actually have any customers.

Clearly you are not prepared to back up your products at all. you offer poor service, poor product backup and have a horendous attitude to those who do not agree with your opinion. You suck.

I hope this stays at the top of google as a warning to anyone who would think of dealing with you or your company.

All these hassles could have been avoided by you showing some compassion for your customers. by being understanding and being prepared to meet them part way, this is how you build and maintain a good reputation, thats something you will never be able to rebuild after this !

Cy
Title: Re: Bad DSR Turbo Experiance
Post by: P10racer on 17 May, 2011, 10:27:31 PM
Also it would be interestion to see how many of this weeks 11 customers are still happy with you and your product in 3 months time, somehow i feel the majority will be dissapointed!


Recieve good service, tell your friends
Recieve poor service, tell every one!
Title: n
Post by: dsrturbo on 17 May, 2011, 10:39:44 PM
n
Title: Re: Bad DSR Turbo Experiance
Post by: Dan on 17 May, 2011, 10:48:59 PM
You won't get very far with comments like that... but I suppose you've realised that you can't redeem yourself anyway.. ;)
Title: Re: Bad DSR Turbo Experiance
Post by: P10racer on 17 May, 2011, 10:54:47 PM
My god man, if you're goin go splurt out crap like that at least ball up and let people read what you actually think instead of deleting it 3 min later! maybe you need to have a cry while you watch your company go belly up as all your customers desert you!

I wouln't suggest any member of this club or forum has anything to do with you!

What the hell has that link got to do with anything any way? At least that person had enough brains to get a quality Steve Muchs turbo!
Title: Re: Bad DSR Turbo Experiance
Post by: more_fasterer on 18 May, 2011, 08:29:10 AM
Dayne, seriously, what the hell are you thinking with posts like these?  I've cleaned up your bullshit and set your account so that any of your posts need to be approved by a moderator first.

Again, you've attacked people on a personal level when they've provided reasoned, rational and valid feedback on your products and customer service (such that it is).  For you to cry "abusive" when P10racer says it how it is, is laughable and shows how ego-centric you really are.
Title: Re: Bad DSR Turbo Experiance
Post by: more_fasterer on 18 May, 2011, 02:37:24 PM
Following the above post I got a very abusive and hateful PM from dsrturbo.  Which proves the points made above...
Title: Re: Bad DSR Turbo Experiance
Post by: chiccruiser on 18 May, 2011, 02:45:12 PM
No gold stars for him!
Think someone needs to take their medication!!!
Title: Re: Bad DSR Turbo Experiance
Post by: FNDOUT on 18 May, 2011, 02:50:28 PM
All i can say is go genuine from the word go and dont cut corners!
Title: Re: Bad DSR Turbo Experiance
Post by: kiwicon on 18 May, 2011, 05:01:01 PM
one of two trademe accounts.. post up the other ones feedback...
Title: Re: Bad DSR Turbo Experiance
Post by: P10racer on 18 May, 2011, 10:16:31 PM
Whats his other account?

Brendan Parker had and still has a 100% rating on trademe, and we know how many people got shafted by him!
Title: Re: Bad DSR Turbo Experiance
Post by: gtircrazy on 18 May, 2011, 11:12:56 PM
The funny thing is one of those positive feedbacks on the account above is from me. At the time of sale the turbo arrived quickly and appearance wise looked ok. So positive feedback on the trade....

Wonder how many others are in my shoes now  :-\
Title: Re: Bad DSR Turbo Experiance
Post by: Zane on 18 May, 2011, 11:19:15 PM
This really has nothing to do with DSR in anyway, really just an opinion/suggestion, but what if we included a sub board on the 'buy/sell/exchange' for private sellers feedback, (e.g, if you bought from a fellow member) that way people can make their own mind up if they wish to deal with that person based on feedback, like a brief description on if the trade went good or bad and the reason why it was bad, or good.

Kind of like what the SR20forums have

My thoughts...
Title: Re: Bad DSR Turbo Experiance
Post by: kiwicon on 19 May, 2011, 10:13:24 AM
already exsists.. just not in the buy/sell

http://primeracarclub.co.nz/forum/index.php?board=35.0
Title: Re: Bad DSR Turbo Experiance
Post by: more_fasterer on 19 May, 2011, 10:20:59 AM
Zane, we considered it when putting up the "Vendor feedback" section, however it was deemed too likely that it would degenerate into a bitchfest and any meaningful feedback would be drowned out by noise.  Kind of like SR20-forum.
Title: Re: Bad DSR Turbo Experiance
Post by: NARacer on 19 May, 2011, 01:49:12 PM
Post up the PM Kran so that it comes up on google too :)
Title: Re: Bad DSR Turbo Experiance
Post by: kiwicon on 20 May, 2011, 01:37:12 PM
Whats his other account?


http://www.trademe.co.nz/Members/Feedback.aspx?member=1782433

Title: Re: Bad DSR Turbo Experiance
Post by: Rabbit on 20 May, 2011, 02:20:45 PM
That is ALLOT of bad feedback from all different customers.....and looking at the reasons none of them were sorted and most of them were his fault


I know we don't want to go out looking like NZPCC is purposefully giving him bad feedback (makes us look bad) but doesn't that link show quite clearly what sort of feedback he is getting.

I don't think we are going to get anywhere with this or a resolve for anyone who was dissapointed with DSR.... sounds similar to Brendan where the club pitched in and solved things.

Really disappointing - those 2 words are all that is needed to be honest. We have even offered to test one for him to prove they are of quality.
Title: Re: Bad DSR Turbo Experiance
Post by: kiwicon on 20 May, 2011, 02:27:33 PM
thats right, was keen to give us a handfull of cash.. not the the equiv amount in one of his products.. I.E a turbo, that once landed prob only cost 250-300bux
Title: Re: Bad DSR Turbo Experiance
Post by: P10racer on 20 May, 2011, 10:10:53 PM
Just read through 20 odd pages of feedback....Its the same guy for sure , same shit attitude and poor service haha what a douche bag. funny how Driftsidrracing auctions all go down hill big time about the same month DSR's account opens up What a slimey c%^t
Title: Re: Bad DSR Turbo Experiance
Post by: more_fasterer on 20 May, 2011, 10:23:57 PM
Trying to flog his wares on this thread probably wasn't the smartest thing for him to do either, I just googled "ARP main sr20" in NZ, and this thread was on the first page.
Title: Re: Bad DSR Turbo Experiance
Post by: Dan on 20 May, 2011, 10:35:39 PM
(https://primeracarclub.co.nz/forum/proxy.php?request=http%3A%2F%2Fwww.simviation.com%2Fphpupload%2Fuploads%2F1305956152.png&hash=a72ff54996ef2418457f3a313ba61021)

If I was gonna buy a turbo, i'd google it :P
Title: Re: Bad DSR Turbo Experiance
Post by: chch_p10 on 06 June, 2011, 08:36:58 PM
put a link up on offroad express to this thread as people are looking to buy them and bam mr dsr comes outta nowhere and starts attacking me, is there a forum he is not on ???
Title: Re: Bad DSR Turbo Experiance
Post by: NARacer on 07 June, 2011, 03:41:39 PM
It doesn't matter if they keep coming back here...
Title: Re: Bad DSR Turbo Experiance
Post by: lilmatt on 14 June, 2011, 09:49:47 PM
I would NEVER buy dsr turbos :'( It's not worth wasting $$. Has anyone tried his other products?
Title: Re: Bad DSR Turbo Experiance
Post by: chch_p10 on 14 June, 2011, 10:23:55 PM
if ya read wat he has written on off raod express its amazing he still around some guys brought kits for there td42's and all the kits are missing the oil drain pipe lol
Title: Re: Bad DSR Turbo Experiance
Post by: base on 21 June, 2011, 02:49:43 PM
i see he has changed his name and edited all his posts
Title: Re: Bad DSR Turbo Experiance
Post by: R3SPCT on 21 June, 2011, 03:01:53 PM
Prob a smart move from him, but there you go. 
Title: Re: Bad DSR Turbo Experiance
Post by: Dan on 21 June, 2011, 04:11:38 PM
Ha, (https://primeracarclub.co.nz/forum/proxy.php?request=http%3A%2F%2Fwww.simviation.com%2Fphpupload%2Fuploads%2F1308700695.jpg&hash=b849c00410e23b6f8d123a01f040ef0e)
Title: Re: Bad DSR Turbo Experiance
Post by: Dan on 21 June, 2011, 06:58:24 PM
So it's either hitting his had on the keyboard or he intenionally lined up his posts to say g1gg2hklmn?
Title: Re: Bad DSR Turbo Experiance
Post by: lilmatt on 30 June, 2011, 07:27:15 PM
They're selling garrett turbos now ooo
Title: Re: Bad DSR Turbo Experiance
Post by: R3SPCT on 30 June, 2011, 09:17:58 PM
Yeah, they are a bit cheaper than Altech too. But if the customer service still sucks, then he is still a knob end.
Title: Re: Bad DSR Turbo Experiance
Post by: P10racer on 30 June, 2011, 09:26:37 PM
Id still rather spend the extra money to get propper service and back up
Title: Re: Bad DSR Turbo Experiance
Post by: more_fasterer on 01 July, 2011, 09:01:10 AM
Are they genuine?
Title: Re: Bad DSR Turbo Experiance
Post by: Moles on 01 July, 2011, 09:06:35 AM
Factory seconds according to my mates mum's brother.
Title: Re: Bad DSR Turbo Experiance
Post by: Moles on 01 July, 2011, 10:18:47 AM
Sorry I was just kidding! Who know's where DSR gets them from. Garrett are all made in Mexico or China now anyway I think since Honeywell bought them out but obviously still have QC procedures unlike some cheap outfits...
Title: Re: Bad DSR Turbo Experiance
Post by: lilmatt on 01 July, 2011, 06:59:13 PM
He gets them from Honeywell. Well the box with all his turbo shipment has "honeywell" on it.
Title: Re: Bad DSR Turbo Experiance
Post by: Tak on 08 July, 2011, 02:01:03 PM
I had a similar and bad experience with DSR Turbo. A very nasty guy, selling pretty crappy products. Avoid!
Title: Re: Bad DSR Turbo Experiance
Post by: Nutos on 21 July, 2015, 09:48:04 AM
:( Damn I wish I had checked the forums before buying. I purchased a walbro pump from this gentleman in January. It failed within three hours. He had no interest in rectifying the problem at all, and even claimed that Walbro don�t offer a warranty on their pumps! I purchased another pump from a reputable dealer, which showed up some interesting differences in the appearance of the first pump� like the lettering on the housing of the pump being hand stamped (as opposed to stamped by a roller), and it was missing the small machining scallops beside the terminals. It doesn�t really matter to me what the pump looks like, the issue is that he flat-out refused to replace or refund the faulty pump and even lied about Walbro�s warranty.  It wouldn't be so bad if he just stood by his products and had some decent customer service. Any one else had issues since?
Title: Re: Bad DSR Turbo Experiance
Post by: pTen on 21 July, 2015, 11:26:46 AM
I have had a handful of customers with bad experience with them after buying knock offs or Chinese made products. You get what you pay for.
Title: Re: Bad DSR Turbo Experiance
Post by: pTen on 21 July, 2015, 12:32:44 PM
:( Damn I wish I had checked the forums before buying. I purchased a walbro pump from this gentleman in January. It failed within three hours. He had no interest in rectifying the problem at all, and even claimed that Walbro don�t offer a warranty on their pumps! I purchased another pump from a reputable dealer, which showed up some interesting differences in the appearance of the first pump� like the lettering on the housing of the pump being hand stamped (as opposed to stamped by a roller), and it was missing the small machining scallops beside the terminals. It doesn�t really matter to me what the pump looks like, the issue is that he flat-out refused to replace or refund the faulty pump and even lied about Walbro�s warranty.  It wouldn't be so bad if he just stood by his products and had some decent customer service. Any one else had issues since?

You could of easily taken him to small claims, not really worth the money, but could of been done because of princeable and could of put him in a lot of trouble for false advertising
Title: Re: Bad DSR Turbo Experiance
Post by: PulsarGTI on 21 July, 2015, 01:59:07 PM
Bought an AEM wideband off him (I know, but he was cheapest by $30+) and had a few issues with it. Got in touch with him first and he didn't reply for weeks, with a followup email he got very defensive and accused me of abusing him when I said I'd take him to trademe to get my money back if he didn't reply, but said he'd contact AEM. Never heard back from him after that, contacted AEM myself and had the problem resolved within 48 hours.
Title: Re: Bad DSR Turbo Experiance
Post by: Hungry on 21 July, 2015, 06:31:45 PM
My younger brother bought a "genuine" walbro pump for 255LPH or however much they flow, it maxed out at 140wkw. DSR Turbo didn't want to know anything about it until he mentioned that it was Speedtech in Wellington who told him is was stuffed and he then got given a Deatschworks 1000hp fuel pump in exchange.
Title: Re: Bad DSR Turbo Experience
Post by: more_fasterer on 22 April, 2016, 10:58:49 AM
Hi everyone,

The owner of DSR Turbo, Dayne Johnston, is now threatening legal action against me (as the domain owner) on the grounds that this thread contains allegedly defamatory content.  As this thread is likely to be a key piece of evidence should Mr. Johnston choose to pursue this case, I have locked this thread until further notice.

If you have any information that supports any of the claims made against DSR Turbo in this thread, or any information that challenges these claims, can I ask that you contact me directly via PM or email - you will find my email address by clicking on my profile.


Thanks,

Kieran
Primary website administrator
Title: Re: Bad DSR Turbo Experience
Post by: more_fasterer on 11 June, 2016, 02:45:37 PM
Hi everyone,

In response to the threats made by Dayne Johnston, proprietor of DSR turbo, the committee sought  professional legal advice to ensure that the club would not be negatively affected by Mr. Johnston's threats of legal action.  As a result of this legal advice, the committee chose to:

1. Remove 23 posts in this topic that provided no value to the discussion, and would have potentially inflamed Mr. Johnston's anger towards our club and its members.  Examples of the posts that were removed were posts that said things like "dsr rules... not", or posts that were made solely with the purpose of bumping this thread;

2. Request the author of this post (http://primeracarclub.co.nz/forum/index.php/topic,15342.msg303549.html#msg303549) to amend it to be less offensive towards Mr. Johnston, but still be factually accurate;

3. Request the author of this post (http://primeracarclub.co.nz/forum/index.php/topic,15342.msg303543.html#msg303543) to amend the post to be a purely factual representation of what they found with the fuel pump they purchased from DSR turbo.  This involved removing from the post their opinion-based comments on the provenance of the pump.  While the author's opinion may have been reasonably held (based on the information available to them), and the author may be someone with over 20 years experience in automotive engineering, the legal ramifications of defamation mean they (and/or the club, as the publisher of this content) would have had to  prove in a court of law, and at great expense, that their opinion was a statement of fact.  Given that this would have cost many tens of thousands of dollars, this was not a palatable solution.

It has now been a month since the above changes were made, with no further comments or complaints from Mr. Johnston in that time.  As a result, this thread has been re-opened for comment.  Please feel free to share your experiences with DSR turbo in this thread, but please, please be mindful of the forum's rules (http://www.primeracarclub.co.nz/forum/index.php?action=register), particularly the first paragraph:

Quote from: NZPPCC Registration Agreement
You agree, through your use of this forum, that you will not post any material which is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, adult material, or otherwise in violation of any New Zealand law. You also agree not to post any copyrighted material unless you own the copyright or you have written consent from the owner of the copyrighted material. Spam, flooding, advertisements, chain letters, pyramid schemes, and solicitations are also forbidden on this forum.


Thanks,

Kieran
Primary website administrator
Title: Re: Bad DSR Turbo Experience
Post by: more_fasterer on 28 October, 2017, 08:55:58 PM
Hi everyone,

I've just fixed up this thread as something appears to have gone awry with the technology behind the scenes. This manifested itself as posts either appearing as blank (despite the text still being in the database), or links to other posts resulting in a "404 not found" error message.

I've fixed these up where I could, but if you find some unusual behaviour in the way the forum is behaving in this thread, please post up here and I'll fix it.
Title: Re: Bad DSR Turbo Experience
Post by: Cantab on 30 October, 2017, 05:32:12 PM
My son & I recently become familiar with the quality of the DSR product line and subsequently this thread.  Shame it wasn't the other way around!  In this particular case it was a DSR 430 turbo that had a casting issue that meant the oil and water didn't stay separated.

We eventually got a replacement unit from DSR which is excellent.  That wasn't easy or straight forward and we are out of pocket in terms of the other costs we incurred as a result of them supplying faulty goods.  We haven't given up on options to recover those and once they are complete I will update this in more detail, but please be careful!
Title: Re: Bad DSR Turbo Experience
Post by: Cantab on 22 February, 2018, 05:10:10 PM
Well, as promised, here is the update after my day in court, in fact I have had 2 days in court as you will see, so here is what happened.

My son purchased a new DSR turbo as a replacement for the DSR unit that was already on his Skyline but was beginning to fail.  The one Dayne Johnston supplied via his DSR business had a casting fault that meant the oil and water mixed which was not discovered until the car was running.  Of course at the time it was a new turbo and the assumption was that the lines had been swapped around.

We contacted Dayne via phone, email and text and got little in the way of response from him and certainly no indication that the turbo itself could be faulty.  Out of his depth my son sent the car to a mechanic who established that the plumbing was fine but the turbo itself was faulty.  Further contact by both myself and the mechanic finally extracted a replacement unit from Dayne, albeit a different model but fine, we could get the car back together and running.

At this point I emailed, phoned and text Dayne to advise that I expected him to meet the mechanic's costs which was not surprisingly met with no response.  Further follow-up messages went unanswered and so I filed a case with the disputes tribunal for the recovery of $1,193.95 being the we costs incurred with the mechanic diagnosing and fitting the new turbo.  The case was set down to be heard in Christchurch in mid-January which is when it gets a bit weird.
1) I was appearing in person
2) Dayne was appearing via phone
3) The adjudicator calls the mobile number for Dayne and gets no answer so asks me to wait outside for 5 minutes
4) After 5 minutes I am asked back in and the adjudicator advises that he has been called back from the same mobile number by a 'person for whom English doesn’t appear to be their first language' to advise they have no idea what we are talking about
5) Adjudicator checks the number I have given, which is also on the invoice from Dayne and in the response Dayne provided to the court.  These all match each other and with the number he called.
6) He then discusses the dispute with me and agrees with the facts.  He makes a judgement in my a favour.

Great we have won, now we can try and extract the money. But wait, there is more:
1) At the start of Feb I get advice from the court that Dayne has applied for a rehearing of the case
2) His claim for a rehearing is that whilst the correct number was used and despite him waiting by his phone he didn't receive a call at that time
3) I have the opportunity to outline why I think there is no need for a rehearing which I do
4) A few days later the court advises that there will be a hearing to decide whether or not the original case should be reheard
5) I attended in person, Dayne opted to attend by phone again
6) The adjudicator calls Dayne who does not answer personally and his voicemail asks that the caller text him
7) The adjudicator leaves a message advising he will call back in 5 minutes
8) The adjudicator calls back in 5 minutes and gets the same message on Dayne’s phone
9) The adjudicator declines Dayne's request for a rehearing and the original decision stands.

So now we can move to the next stage of trying to actually extract the money, how hard could that be!

At the end of the day, the supply of the faulty turbo isn't really the issue.  Shame it happened but stuff like that does from time to time.  What really pisses me off is the response to it happening.  I cannot believe that he didn't know as soon as we contacted him that we had one of the turbos that had the problem, it had been some weeks between purchase and the problem being discovered.  I also doubt we are the only ones with this experience.  If he said then 'shit, sorry guys I will get a new one down to you asap' we would gone OK, thanks.

So there you have it STAY CLEAR and if you do chance it don’t expect anything like professional service, quality or actions from this bloke. 
Title: Re: Bad DSR Turbo Experience
Post by: NOGR1P on 04 March, 2018, 10:01:22 AM
good to hear a follow but bloody hell sounds like it's painful, how is he still in business?
Title: Re: Bad DSR Turbo Experience
Post by: robbo on 11 March, 2018, 10:21:07 AM
Wow  :o

Sorry to hear you had these problems with DSR, like you said if only you'd found this post first.

Here's hoping you can get your money

https://www.justice.govt.nz/fines/about-civil-debt/collect-civil-debt/

Title: Re: Bad DSR Turbo Experience
Post by: Cantab on 20 March, 2018, 03:31:57 PM
Thanks for that link Robbo, I had already begun the collection process and had notification that a bailiff had been engaged when there was yet another twist in the story.  So off we go again:
1) It turns out that Dayne had a back injury in mid-Feb at the time of the hearing to establish if the case should be reheard. As a result of the medication he misunderstood when the hearing was and so failed to answer his phone
2) On that basis he requested that the hearing be held again and offered to attend his local court on this occasion
3) I am again given the opportunity to state why I think Dayne's requested should not be met
4) The adjudicator then considered Dayne's request and declined meaning that the original decision stands

Whoa, we are back in business. 

Now, I can only conclude that the mail delivery time from Wellington to rural Canterbury is approximately the same as that to Northland as within an hour of me being notified that the original decision stood I had an email from Dayne asking for my bank account.  Even more impressive was overnight Dayne paid in full - RESULT!

It has certainly been an interesting process, but one I would have preferred to have avoided.
Title: Re: Bad DSR Turbo Experience
Post by: Rabbit on 03 April, 2018, 12:38:57 PM
Wow impressed you got payment in full. Glad to hear a happy result. It could have been worse, i imaging engine oil/coolant mixing into your engine in the wrong passages could cause catastrophic failure.
Title: Re: Bad DSR Turbo Experience
Post by: robbo on 04 April, 2018, 10:44:09 AM
Thanks for that link Robbo, I had already begun the collection process and had notification that a bailiff had been engaged when there was yet another twist in the story.  So off we go again:
1) It turns out that Dayne had a back injury in mid-Feb at the time of the hearing to establish if the case should be reheard. As a result of the medication he misunderstood when the hearing was and so failed to answer his phone
2) On that basis he requested that the hearing be held again and offered to attend his local court on this occasion
3) I am again given the opportunity to state why I think Dayne's requested should not be met
4) The adjudicator then considered Dayne's request and declined meaning that the original decision stands

Whoa, we are back in business. 

Now, I can only conclude that the mail delivery time from Wellington to rural Canterbury is approximately the same as that to Northland as within an hour of me being notified that the original decision stood I had an email from Dayne asking for my bank account.  Even more impressive was overnight Dayne paid in full - RESULT!

It has certainly been an interesting process, but one I would have preferred to have avoided.

Wow what a result,

Talk about "Cry me a river" with all his delay tactics and excuses.
Just goes to show how careful you need to be keeping records of dealing with guys like this so you can prove how much of a prick they are to deal with once the deal goes sour.
Title: Re: Bad DSR Turbo Experience
Post by: PulsarGTI on 02 August, 2019, 05:49:14 PM
(https://i.imgur.com/1Yyy3OR.png)